Virtual/Dedicated F.A.Q's
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What
is the difference between a Virtual Server and a Dedicated Server?
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What
are the advantages of a Dedicated Server?
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When
should I upgrade my Virtual Server to a Dedicated Server?
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Who
owns the Dedicated Server hardware?
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Who
provides system administration for the Dedicated Server?
co-location F.A.Q.'s
- What
are co-location services?
- What
kind of co-location services does ITS Group Information Technology offer ?
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What
benefits does co-locating with ITS Group Information Technology provide besides bandwidth?
- Why
should I co-locate a server instead of getting T-1(s) to my location?
Pros and Cons.
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My
local ISP offers the same service. Why should I use ITS Group Information Technology?
- If
I am an ISP or a reseller (Web, dialup, dedicated) may I
co-locate
my equipment ? Pros and cons.
- What
policies for co-location services are offered by ITS Group Information Technology?
-
What
if I need to upgrade my system software?
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How
do I get my server to ITS Group Information Technology™?
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What
if my server crashes?
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This
still seems like a lot of money, can you do better than that?
-
What
if I still have questions?
What is
the difference between a Virtual and a Dedicated Server?
A Virtual Server resides on a computer that also hosts
other Virtual Server accounts. This means that the computer's
hardware resources and associated bandwidth are shared among multiple
sites. A Virtual Server is an excellent solution for small to
medium sized businesses that want to create a powerful Internet
presence. By contrast, a dedicated server is an "industrial-strength"
system of hardware, operating system software, and web server
software which you control and to which you have exclusive access.
All of the server's powerful resources and bandwidth are allocated
entirely to your Internet site, enabling you to offer features
and service levels to your customers, employees, and suppliers
that go beyond the standard capabilities of a Virtual Server.
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What are
the advantages of a Dedicated Server?
A dedicated server gives you the ability to build an interactive
web site capable of handling hundreds of thousands of hits per
day. This is the ideal solution for high traffic sites that have
high bandwidth and server requirements. On-line malls, high-profile
software repository sites, and large e-commerce businesses generally
require at least one dedicated server to maintain top performance
levels.
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When should I
upgrade my Virtual Server to a Dedicated Server?
You should consider migrating to a dedicated server when your
Virtual Server traffic grows to more than 50,000 hits per day.
When traffic reaches this level, the performance of a Virtual
Server degrades and a dedicated server becomes necessary to ensure
availability and performance.
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Who owns the
Dedicated Server hardware?
We own and maintain all of the server hardware. You benefit from
this because if a piece of hardware fails we have the spare parts
on hand along with the knowledge of the configuration to repair
any problems immediately. This provides you with complete administrative
control of the Server without worrying about hardware problems
and support issues.
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Who provides
system administration for the Dedicated
Server?
With a Dedicated Server, you have total administrative control
of the server, as if you were hosting it on your very own Server
at your location. This means that you have the flexibility to
configure the system and the applications to meet your unique
business requirements. If you should need assistance with system
administration, our expert engineers can provide you with remote
"eyes and hands" support.
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What are co-location
services?
co-location refers to physical presence of servers in an ISP's
network operation node. Typically the co-located server has a direct
Ethernet connection to the backbone router(s) of the ISP.
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What kind of
services does ITS Group Information Technology offer ?
A) What level of uptime can I expect ? We
are striving to provide an uptime level of 99.7% on a monthly
basis. In other words we reserve the option of 2 hours of downtime
per month for maintenance. Uptime in this case will be a pingable
IP address.
B) Power circuits/batteries/generator
? Each co-location client will receive a separate power circuit.
C) 24 hours 7 days a week access is
available.
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What Benefits
does co-locating with ITS Group Information Technology provide besides bandwidth?
Connection to multiple high capacity Internet links.
Secure,
Class A, mainframe-quality datacenter, where you
can mount your servers in a rack, cabinet, cage.
Full technical service
facility with repair shop and customer staging areas.
Complete climate-controlled
space.
24 x 7 server monitoring,
maintenance and emergency repair services.
Eliminate up-front and ongoing expense associated with
building and maintaining your own hosting environment and
suitable Internet connectivity.
Servers can be installed and online immediately.
Additional servers can be easily added as your needs grow.
Redundant power feeds, filtered
and backed up by a dedicated UPS room.
Daily, weekly or monthly tape
backup services available.
Secure web-based bandwidth
monitoring tools.
Remote Hands to reboot of your
systems in case your server locks up.
Fire suppression and 24 hour
monitoring.
No out-of-pocket cost for
installing & maintaining your own T1 lines.
No routers or networking
equipment to buy or maintain.
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Why should I co-locate a
server instead of getting T-1(s) to my location? Pros and Cons:
Pros of co-location:
a. Cost savings: No Telco charges for Leased Line services,
which results in saving of hundreds to thousands of dollars per
month. b. Higher Reliability: It is a known fact in the Internet Access
business that the number one cause of downtime is associated with
failing Telco based leased lines. co-location servers have a
direct and short connection to the backbone router, yielding close
to 100% uptime. Power outages still contribute a large percentage
of downtimes for internet companies. However, with ITS Group Information Technology's co-location services, you receive battery backed up
power with generator ties for continuous network operation.
c. Faster Network Connectivity: co-location
servers will have a direct Ethernet running at 10Mbps or 100Mbps
connections, these machines are not limited by slow Telco based
circuits running at ISDN or T-1 speeds. Ethernet based connections
also have a much lower latency than leased lines which results in
a faster response time for latency sensitive applications such as
telnet.
Cons of co-location:
a. Machine Manageability: The only disadvantage with co-location
is that the server is not located close to the client's operation.
That means remote management for the machine can become an issue.
ITS Group Information Technology is monitored and manned 24x7, so when your
machine needs attention or a reboot, you can do it remotely, or
give us a call.
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My local ISP offers
the same service. Why should I use ITS Group Information Technology Net?
Does your ISP know the first thing about Network
Engineering? That's all we do here. Our geeks are certified and
have over 60+ people years of experience in dealing with
technology. This means more uptime for your servers and above all
you get results.. NOT excuses.
Consider, also: does your ISP offer any of the added benefits
which ITS Group Information Technology can provide?
24 hour a day UPS? Weekly back-ups? Low price? 24 hour a day
monitoring? Remote Access? Knowing eyes watching your critical
data all day and night?
For the increased value added benefits which ITS Group Information Technology
offers with its Co-Location services, there is no comparison.
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If I am an ISP or a
reseller (Web, dialup, dedicated) may I co-locate my equipment ?
Pros and cons.
Absolutely, we welcome all ISPs to co-locate with us and use
our facilities.
Pros for ISP co-location:
a. Neutral Zone: Once an ISP co-locates
within a Telco's facilities they are locked into using them as the
preferred vendor. As a matter of fact the Telco's have first right
of refusal on other carriers in their facilities. By co-locating
with ITS Group Information Technology you will have access to other carriers in
the building.
c. Sub co-location: We have no problem with
ISPs co-locating machines in their areas as long as our
operational policies are honored.
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What are the policies for
co-location services offered by ITS Group Information Technology ?
A) Cross Connect policies and wiring:
In order to have an order/responsibility we
cannot allow our co-location clients to run their own wires. All
cross connects have to be performed by us.
B) Construction and modification of space.
Under no circumstance shall the tenant make
any construction or modification changes to their space or the
public area without a written notice and approval from ITS Group Information Technology.
C) Access issues and policies.
The client will have access to their
co-location site 24 hours 7 days a week . ITS Group Information Technology will
be assigning two keys and magnetic access cards to the employees
of each co-location client. We require a current ID, Driver
License, or passport of each person who receives a key.
D) System administration of your machine:
ITS Group Information Technology will not be responsible for your machine's
administration. We will not be performing backups and any other
services. It will be the responsibility of the client to maintain
the machine, unless arrangements for this have been agreed upon in
writing. However, we will assist the client with any
administration tasks, including remote monitoring and scheduled
data backups.
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What if I need to
upgrade my system software?
You may do it yourself or if you like ITS Group Information Technology provides trained hardware and
software technicians to handle all of your upgrade needs. For
technical support issues and hardware/software upgrades, please
.
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How do I get my
server to ITS Group Information Technology™?
Begin by setting up your server how you want it. Once done,
unplug it and pack it securely in a box (preferably, using the
original manufacturer's box and packing materials). Call Federal
Express, the United States Postal Service, Airborne Express, or
any other shipper, perhaps UPS? Have it shipped to ITS Group Information Technology. Immediately upon receipt of your server, ITS Group Information Technology's technical support team will install and connect your
server to our lines, and notify you of your servers location and
how to gain complete access to it. If you are in the New York area
give us a call and set up an appointment to bring your server in
and take a look around.
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What if my server
crashes?
24 hour a day, 365 days a year technical support is
available to handle this, and other emergency issues. When you
sign up, ITS Group Information Technology will give you a technical support
phone number, pager number, and e-mail address. All of the
aforementioned are available 24 hours a day 365 days a year for
emergencies.
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This still seems like a
lot of money, can you do better than that?
Anything is possible, we want your business. Call us, or
email us, we have custom plans and can tailor our services to fit
your particular need or budget.
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What if I still have
questions?
If you have any questions, or need assistance of any
kind, please do not hesitate to
contact us.
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