What is the best way to contact the Billing Department?
To contact the Billing Department, send an email or file a
support ticket request in the Ticket Manager.
How do I change my billing information?
If you need to change your billing method or billing cycle,
please contact us by email or file a support ticket
request in the Ticket Manager.
What methods of payment do you accept?
We accept Visa, MasterCard, American Express, and U.S. checks.
Check order payments require a minimum of a yearly payment. If
you would like to pay monthly, you can do so using your credit
card.
What is Prorated (per day) on my statement?
We prorate our billing which means you are always paying for the
next month of service. So when you sign up we charge you from
the day your account was setup to the closest billing date.
That's the "Prorated (per day)" on the statement. This will only
show up in your first statement.
How do I cancel my account?
Please file a cancellation request at
sales@ITsGroup.org
How do you deal with delinquent accounts?
We usually give 2 two weeks (14 business days) grace period for
you to arrange new payment method or update your credit card on
our file. If you fail to pay the outstanding balance within 2
weeks, your account will be suspended. If payment was not made
within 2 weeks after your account was suspended, your site will
be purged from our system.
How do I reactivate my suspended account?
If you would like to reactivate your suspended account please
contact the Billing Department to arrange payment for the
account. You will need to pay any fines, all outstanding hosting
charges and all pending hosting fees before the account will be
reactivated.
How do I update my credit card information?
Please notify us at
sales@ITsGroup.org
